Terms & Conditions

Welcome to Weafmall Uganda. By browsing this website, creating an account or placing an order, you agree to the terms below. Please read them before you buy.

1. Who we are

Weafmall Uganda is an online marketplace operated by WEAF COMPANY UGANDA LIMITED, with offices at Ham Towers, Wandegeya, Kampala, Uganda. Where these terms say “we”, “us” or “Weafmall”, they mean that company.

2. Using your account

• You must give accurate details when you register, and keep your delivery address and phone number up to date — most failed deliveries are caused by out-of-date contact details.
• You are responsible for keeping your password private and for activity that happens under your account.
• You must be old enough to enter a contract under Ugandan law to buy from this site.
• Tell us immediately if you think someone else has used your account.

3. Products, prices and availability

• All prices are shown in Uganda Shillings (UGX) and include any taxes we are required to charge, unless a product page says otherwise.
• Delivery charges are shown separately at checkout before you pay.
• We list products from our own stock and from independent sellers. Stock changes constantly, and a product can sell out between you adding it to your basket and placing the order.
• We try hard to describe and photograph products accurately, but colours can look different between screens, and packaging is sometimes updated by the manufacturer.
• If a price or description is obviously wrong, we may cancel the affected order and refund you in full rather than supply at the wrong price. We will always tell you first.

4. Placing an order

When you place an order you are making an offer to buy. Your order is accepted when we confirm it and it moves to processing. Until then we may decline it — for example if the item is out of stock, if we cannot deliver to your area, or if we cannot verify payment.

5. Payment

• We accept the payment methods shown at checkout, which may include mobile money, card, bank transfer and cash on delivery where it is available.
• Cash on delivery is offered on selected products and areas only. Where it is not available, the checkout will not show it.
• Orders are only dispatched once payment has been confirmed, except for cash on delivery.

6. Delivery

• We deliver in Kampala and countrywide. Timeframes shown on a product page are estimates, not guarantees.
• Please be reachable on the phone number on your order. Our courier will call before delivery.
• Check your parcel on delivery. If something is damaged or missing, raise it with us the same day so we can act while the evidence is fresh.
• Large items such as fridges, cookers, freezers and mattresses may be delivered on a separate schedule; we will agree a time with you.

7. Cancellations, returns and refunds

You can cancel an order before it is dispatched at no cost. After delivery, returns are handled under our Returns & Refund Policy, which gives you 7 days from delivery for eligible items. Perishable goods, personal care items and anything marked non-returnable are excluded for hygiene and safety reasons.

8. Sellers on Weafmall

Some products are sold by independent sellers using our platform. The seller is shown on the product page. Those sellers are responsible for their own stock, descriptions and warranty commitments; we set the standards they must meet and step in when they fall short. See the Seller Policy for how we handle this.

9. What you may not do

• Place orders you do not intend to pay for or receive, particularly on cash on delivery.
• Copy our product photography, descriptions or site content for another store.
• Attempt to interfere with the site, scrape it at scale, or probe it for weaknesses without our written permission.
• Post reviews that are dishonest, abusive or written on someone else’s behalf.

10. Our liability

We are responsible for supplying the goods you ordered and for putting things right when we get it wrong. We are not liable for losses that were not reasonably foreseeable, and nothing here limits rights you have under Ugandan consumer law that cannot be limited.

11. Governing law

These terms are governed by the laws of the Republic of Uganda, and the courts of Uganda have jurisdiction over any dispute arising from them.

12. Contact us

Last updated 26 July 2026. Weafmall Uganda is operated by WEAF COMPANY UGANDA LIMITED. We may revise this page from time to time; the version published here is the one that applies.